Privacy Policy h5 wbwin –
Personal Data Protection for Malaysian Players

This Privacy Policy is published by h5 wbwin, an online casino and Sports Betting platform operating under the domain h5wbwin.click. This document explains in detail how we collect, process, store, and protect your personal data as a player or user of our platform.

Your privacy is not merely a legal obligation for h5 wbwin — it is a core value that guides every product and operational decision we make. We believe the trust you place in us when you register and use the h5 wbwin platform must be respected and carefully upheld.

By registering an account or continuing to use the h5 wbwin platform, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to discuss the options available to you.

H5 wbwin collects your personal data through various means as you use our platform. The following are the categories of data we may collect:

Identity & Contact Data:

• Full name as stated on your Malaysian MyKad.
• An active Malaysian mobile phone number.
• Email address used for registration.
• Date of birth for age verification (18 years and above).
• MyKad number (only when required for advanced identity verification).

Financial & Transaction Data:

• E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) used for deposits and withdrawals.
• Malaysian bank account details registered for transfers via FPX, Maybank2u, or CIMB Clicks.
• Records of all deposit and withdrawal transactions, including amount, date, time, and payment method.
• Historical records of betting and gaming activity on the h5 wbwin platform.

Technical & Device Data:

• The IP address of the device used to access the h5 wbwin platform.
• Device type, operating system, and web browser used.
• General geolocation information (state and country) based on IP address.
• Session logs and platform usage data for service improvement purposes.
• Cookies and session identifiers to ensure the platform's features function correctly.

H5 wbwin uses your personal data solely for the purposes stated below. We do not use your data for any other purpose without first obtaining your additional consent:

For promotional communications such as new bonus notifications, exclusive offers, or the latest h5 wbwin platform updates, we will only contact you if you have given your consent at registration or thereafter. You may withdraw this consent at any time by contacting our support team or through your account settings.

h5 wbwin does not sell your personal data to anyone. This is a principle we do not compromise on. That said, in the course of operating the platform, there are certain situations where we may need to share some of your data with the following parties, and solely for the stated purposes:

Payment Service Providers: When you make a deposit or withdrawal via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks, the transaction information required to process that payment will be shared with the relevant provider. This is a technical requirement that cannot be avoided in order for the fund transfer to take place. All payment providers partnering with h5 wbwin maintain their own privacy policies and security standards that comply with Malaysia's financial industry requirements.

Regulatory Bodies and Legal Authorities: h5 wbwin may be required by law to disclose certain information to regulatory bodies, law enforcement agencies, or courts upon receipt of a valid official order or request. In such circumstances, we will disclose only the minimum information necessary to comply with that request.

Technical Service Providers: The h5 wbwin platform engages certain third-party services for technical functions such as data processing and hosting. All such providers are bound by strict confidentiality agreements and may only access your data to the extent required to deliver their technical services to h5 wbwin.

The h5 wbwin platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a better experience. The types of cookies we use are as follows:

• Essential Session Cookies: These cookies are essential for the platform's basic operations — they keep you logged in during your session, save your language preferences, and ensure security features work properly. Without them, the h5 wbwin platform will not function correctly. These cookies cannot be disabled.
• Preference Cookies: These cookies store your preferences such as favourite games, display settings, and language choices, allowing the platform to deliver a more personalised experience on your next visit.
• Analytics Cookies: h5 wbwin uses anonymously collected usage data to understand how players interact with the platform — which sections are most popular, where users may encounter difficulties, and how we can improve the overall experience. This data is not linked to your personal identity.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of the h5 wbwin platform. For more information on managing cookies, refer to the help documentation for your web browser.

H5 wbwin retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. The following outlines our data retention guidelines:

• Active Account Data: For as long as your account remains active and you continue to use the h5 wbwin platform, we retain all your profile data and transaction records.
• After Account Closure: When you close your h5 wbwin account, we retain your basic personal data and transaction records for 7 years to meet legal compliance requirements relating to financial records and anti-money laundering regulations in Malaysia.
• Security and Activity Logs: Technical logs and security records are retained for 2 years for the purpose of investigating any security incidents that may arise after the date of the event.
• Customer Support Communications: Customer support conversation records are retained for 3 years to enable us to provide better support and resolve any disputes that may arise.

Once the applicable retention period has expired, h5 wbwin will securely delete or anonymise your data in accordance with data protection best practices. Anonymised data can no longer be linked back to your identity and is not subject to this privacy policy.

As an h5 wbwin player who is a Malaysian citizen or resident, you have certain rights under the Personal Data Protection Act 2010 regarding the personal data we hold about you. h5 wbwin fully respects and supports the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this data in a readable format within 21 working days from the date of the request.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update your profile information directly through your account settings for basic details.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes, particularly for direct marketing. You may unsubscribe from marketing communications at any time.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data. Please note that such requests may not be fully fulfilled where a legal obligation requires us to retain that data.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing that took place prior to the withdrawal.

To exercise any of the rights above, please contact the h5 wbwin support team by email at support@h5wbwin.click with the subject line "PDPA Rights Request". We will process your request within the timeframe stipulated by law.

H5 wbwin implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. The key measures we have in place are as follows:

• Data Encryption in Transit: All communications between your device and h5 wbwin's servers are protected by TLS 1.3 with independently verified 256-bit SSL certificates.
• Data Encryption at Rest: Sensitive data such as passwords and financial information is stored in encrypted form using industry-recognised encryption algorithms — no one, including h5 wbwin staff, is able to view your original password.
• Tiered Access Control: Access to players' personal data is granted only to h5 wbwin staff who require it to perform their duties, and every access is recorded in an audit log that is reviewed on a regular basis.
• 24/7 Security Monitoring: Our systems are continuously monitored to detect and respond to any security threats or suspicious activity in real time.
• Regular Security Audits: h5 wbwin conducts regular penetration testing and independent security audits to identify and address any vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in your account's security — make sure your password is strong and unique, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your h5 wbwin account.

In some situations, your personal data may be processed or stored on servers located outside Malaysia — for example, by cloud service providers or technical infrastructure operating across multiple geographic locations to ensure better platform availability and performance.

Whenever any cross-border data transfer takes place, h5 wbwin ensures that:

• The destination of any transfer maintains a level of data protection equivalent to or exceeding the requirements of Malaysia's PDPA 2010.
• Appropriate data processing agreements are in place to bind service providers to the data protection standards we have set.
• Transfers are carried out solely for necessary technical purposes and do not affect your privacy rights.

H5 wbwin does not transfer your personal data to countries or territories that lack an adequate data protection framework without first putting in place appropriate additional safeguards.

The h5 wbwin platform is exclusively for individuals aged 18 Years and Above only. We do not knowingly collect or process personal data from individuals under the age of 18. The h5 wbwin registration process includes age verification steps designed to prevent minors from creating an account.

If we discover that personal data belonging to someone under the age of 18 has been collected, we will take immediate steps to delete that data and close the account in question. If you believe that a child or person under 18 has registered an account on the h5 wbwin platform, please notify us immediately by email at support@h5wbwin.click.

The h5 wbwin platform may contain links or references to third-party websites or services in certain contexts. h5 wbwin's Privacy Policy does not apply to those third-party websites or services. Each third-party website has its own privacy policy, and we encourage you to read the privacy policy of every website you visit.

H5 wbwin is not responsible for the privacy practices or content of any third-party websites that may be referenced on our platform. The inclusion of a link or reference to another website does not imply that h5 wbwin endorses or guarantees the content or privacy practices of that site.

H5 wbwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notification to the email address registered to your account at least 7 days before changes take effect for significant updates.
• Displaying an in-platform notice for a reasonable period following the implementation of any changes.

Your continued use of the h5 wbwin platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated version. If you do not agree with the changes, you may close your account and stop using the platform.